Troubleshoot AssetPilot

Most problems in AssetPilot come with a message that says what to do. This page collects the common ones.

A page could not load

Select Try again.
If it keeps happening, select Contact support and include the Error ID shown on the page.

Message or symptom	Cause	Fix
You don't have access to Settings	You are not an AssetPilot admin	Ask a Jira administrator to add you to an admin group. See Settings and access.
No Import, Create asset or bulk actions	You have the Viewer role	Ask an admin to add one of your groups as a Manager group.
Types in use can't be deleted	Assets still use the type	Move or delete those assets first. See Asset types.
A location or person can't be deleted	Assets still reference it	Move the assets or check them in first. See Locations and people.
A status is disabled in Change status	The lifecycle doesn't allow that transition	Allow the transition, or move through an allowed status.
An asset with this serial already exists	Serial numbers are unique	Open the existing asset or correct the serial.
Import rows skipped	Validation errors such as unknown statuses or duplicate serials	Download the error report, fix the rows and import again. See Import.
An issue is missing from a JQL search	The asset isn't linked to that issue	Link it from the issue panel. The query searches the `assetpilot` issue property.
The Assets panel shows no actions	You have the Viewer role	Managers and Admins can link and check out from the panel.